You should also enquire if your VoIP provider offers an encryption service. If a data packet (the broken down information that flies across the ether) is intercepted by a third party, it is of no use whatsoever to them if they can’t read it. An encryption facility secures the data by changing it into an unintelligible form which is translated or decrypted at the receiving end, making sure that your VoIP call is as secure as possible. Again, your VoIP provider should be able to tell you if they offer an encryption service to paying customers.

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